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Business AnalystSAS Customer Service handles millions of customer interactions each year through our external partners and contact centers. As customer expectations evolve, we see a growing need to further strengthen our digital capabilities in order to deliver truly customer-centric solutions and services for our travelers, partners, and internal agents. To support this transformation, we are now looking for a Business Analyst to join our team. As a Business Analyst, you will play a crucial role in bridging the gap between our product development teams and users, translating business and user needs into requirements and user stories. You understand the core processes within Customer Service as well as the agent workflow and use that knowledge to make sure our solutions are well functionin...