2 Jobs found

Partnership and Alliances LeadBuild and strengthen strategic relationships with key stakeholders across IBM and Red Hat to expand HCLTech's footprint in areas such as Red Hat AI, Watsonx.AI, IBM Technology Expert Labs, Security Engineering, Red Hat PS for Openshift Virtualization. Defining the required IBM and Red Hat marketing campaigns and activities in support of the GTM for geography, vertical and specific deals. Identifying and managing partnerships in support of the GTM plan or where relevant to specific deals. Working closely with the different solutions team to ensure the quality and positioning of proposals and to ensure the development and evolution of the right offerings for GTM. Responsible for measuring key partnership metrics and governance and position HCLTech as the pa...

Group Operations ManagerLead and manage global end-user support services across both remote and onsite channels, ensuring a seamless, high-quality experience for employees worldwide. This role drives operational excellence for the Global Service Desk—delivering multilingual, multichannel 24×7 support—and oversees Field Service operations, including onsite assistance, IMAC projects, and Hardware Asset Management. The focus is on achieving SLA and CSAT targets, optimizing processes through ITIL and ServiceNow, fostering collaboration between resolver teams, and advancing automation and AI initiatives toward a zero-touch support model, while maintaining compliance, safety, and superior user experience across all touchpoints.Key Responsibilities:Global & Onsite Operations Leadership: Overs...